Claudia McCue

Occasionally, when I answer tech support questions for attendees in classes or seminars, they thank me twice: once, for solving their questions, and again for saving them from dealing with Adobe tech support. Citing long holds, repeated handoffs to other support personnel, undecipherable accents, and unsatisfactory results, they’d ask, “Can we just call you instead?” I caution them that I can’t answer everything, but tell them I’ll try. Because of my long loyalty to Adobe, I apologize for their experience, telling them that I’m sure their experience is rare and that they shouldn’t hold it against Adobe.

But the increasing frequency of such complaints has left me wondering if declining tech support quality could be a trend at the Big Red A. Since I’m quite fond of Adobe, that’s distressing.

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The Smart Text Reflow feature in InDesign is quite useful: if you add more text to a multi-page story, new pages are generated at the end of the story, avoiding overset text. It’s on by default: you can turn it off, or you can modify the preferences so that Smart Text Reflow applies not just to master text frames. It can be a runaway train, but usually it’s an asset.

However, I’ve discovered an odd (and rare) bug with Smart Text Reflow. You’ll only encounter it under specific circumstances, if you perform the steps in a particular order. It happened to me while teaching an InDesign class, and it took some time to figure out that Smart Text Reflow was the culprit. I thought I’d spare you the aggravation by describing the problem so you can avoid it: Continue Reading »